Resume 📄

Your master resume — use the variant selector for targeted applications
📎 Resume Variant Guide

You have 5 targeted resume variants. Use the right one for each application:

BSO — Business Support Officer roles. Admin and operations focus.
CS — Customer Service / Support team roles. Multi-channel service focus.
PA — Project Administrator / Admin Coordinator roles.
PCO — Project Coordinator / PMO Support roles. Full PM toolkit.
PMO — PMO Administrator / Project Support. Governance & reporting focus.

Sachi Jadhav

Project Coordinator | Business Support | Systems & Administration
📍 Melbourne, Australia (relocating to Canberra immediately on offer)  |  📞 0404 743 921  |  ✉️ sachi.jadhav97@gmail.com

Professional Summary

Detail-oriented Administration and Project Support professional with a Master of Business Information Technology (RMIT University) and 3+ years of experience coordinating operations, managing stakeholder communication, maintaining system data, and supporting project delivery in fast-paced environments. Proven ability to manage competing priorities, produce accurate reporting and dashboards in Excel, maintain SharePoint documentation, and drive process improvements. Experienced in CRM platforms (Genesys Cloud, Freshdesk), project tools (Microsoft Project, Trello, SharePoint, Planner), and cross-functional team collaboration. Strong communicator with a track record of high-quality outcomes across both independent and team-based environments.

Key Skills & Competencies

Project Coordination & PMO Support Administrative & Operational Support MS Office Suite (Excel, Word, PowerPoint, MS Project, Outlook, Teams) SharePoint Administration & Document Management Excel Reporting (Pivot Tables, VLOOKUP, Power Query) CRM: Genesys Cloud, Freshdesk Stakeholder Coordination & Engagement Risk & Issue Register Management Meeting Coordination (Agendas, Minutes, Scheduling) Executive & Senior Leader Support Data Analysis: Excel, Power BI, SQL Escalation Handling & Prioritisation Compliance & Confidentiality Cross-functional Team Collaboration Project Tools: MS Project, Trello, Jira, Notion, Confluence

Work Experience

Project Coordinator — Portfolio Project
Enterprise Network Upgrade & Office Expansion
03/2026
  • Provided end-to-end project management support for a multi-site enterprise network upgrade and office expansion, coordinating all phases of the project lifecycle from initiation through to delivery.
  • Developed and maintained detailed project plans in Microsoft Excel and Trello, ensuring all tasks, milestones, timelines, and resource requirements were clearly documented and communicated.
  • Managed project documentation, RFI registers, and document workflows in Microsoft SharePoint, ensuring accuracy and alignment with governance frameworks.
  • Prepared weekly status reports and dashboards in Microsoft Excel tracking risks, issues, and milestones for senior stakeholder visibility.
  • Proactively identified risks and issues, maintained risk and issue register in Excel, and worked with the project team to develop mitigation strategies and contingency plans.
  • Engaged with cross-functional stakeholders to gather requirements, provide progress updates, and address concerns throughout the project lifecycle.
  • Coordinated procurement activities including RFQ tracking, vendor comparison, and supplier follow-ups; maintained project cost tracker, invoice log, and variation register.
Senior Agent — Support Team & Escalations
PROBE Group | Melbourne
11/2022 – Present
  • Led a team of agents across Melbourne and overseas, providing leadership and coaching to ensure consistent KPI achievement — developing strong organisational and people management capability.
  • Provided high-volume administrative and operational support, managing system-based enquiries and maintaining accurate records and data across internal platforms.
  • Maintained escalation trackers and reporting systems in Microsoft Excel, prioritising tasks and supporting efficient workflow management.
  • Delivered performance updates and data-backed recommendations to senior leadership, tailoring communication for diverse audiences including managers and executives.
  • Coordinated communication between internal cross-functional teams via Microsoft Teams and managed external stakeholder communication through Freshdesk to resolve operational challenges.
  • Conducted quality assessments and delivered actionable coaching, consistently achieving evaluation scores of 97–100%, demonstrating strong analytical problem-solving and process improvement capability.
  • Maintained high levels of stakeholder satisfaction by identifying issues early and delivering tailored, timely solutions.
Customer Experience Agent
PROBE Group | Melbourne
09/2022 – 11/2022
  • Provided multi-channel customer and operational support for a retail group, extracting and analysing customer data from the IBM WebCom Order Management System to identify business problems and deliver solutions.
  • Maintained accurate customer and system records while ensuring compliance with data handling and privacy requirements.
  • Resolved customer issues efficiently while delivering clear communication and education on services.
Business Analyst
Darebin City Council / RMIT University | Melbourne
02/2022 – 06/2022
  • Provided project management support using Microsoft Project, developing project schedules, Gantt charts, and resource plans; tracked timelines, budgets, and task progress across multiple project activities.
  • Engaged with diverse stakeholders to gather and document requirements, translating business needs into functional specifications, use cases, and BPMN process diagrams.
  • Coordinated weekly stand-ups, documented minutes of meetings (MoM), and maintained stakeholder communication throughout the project lifecycle.
  • Conducted gap analysis and process improvement assessments, supporting a system implementation that contributed to a 30% improvement in operational efficiency.
  • Analysed data using Microsoft Excel (Pivot Tables, VLOOKUP) and Power BI to support strategic decision-making and project reporting.
  • Maintained project documentation and status reporting aligned to project delivery and governance practices.

Education

Master of Business Information Technology
RMIT University | Melbourne, VIC
Bachelor of Computer Engineering
Mumbai University | Mumbai, India

Certifications

Agile Fundamentals: Including Scrum & Kanban Business Analysis & Process Management Power BI Essential Training Introduction to Business Analysis Using Spreadsheets Cyber Security Management — ANZ Foundations: Data, Data, Everywhere — Google

References

Available upon request.